Our company carries out a customer survey every 3 years, in addition to the optional supplier evaluations provided by our customers, so that we are able to monitor our customers’ overall satisfaction with our service. The results of both independent evaluations are presented in the following tables.
Overall evaluation of the customer surveys and evaluations since 2001
The customers interviewed represent up to 90% of our total sales. Our services were rated on a scale from 1–6, ranging from “1 = very good” to “6 = unsatisfactory”!
|Processing of complaints||1.9|
|Service in urgent cases||1.8|
|Financial credibility/credit rating||1.9|
Overall average grade 1.8